F&TRC benchmarking activities are built around a process which identifies those services that can provide the greatest benefits to advisers and their clients in the efficient delivery of financial advice and products. Particular attention is given to those areas that can deliver higher levels of service and remove unnecessary costs.

F&TRC aim to apply consistent and objective adviser-defined priorities to measure the services available from manufactures. This approach will provide an objective measurement against which service offerings can be compared and a recognised benchmark of the quality of product providers’ e-commerce services.